{
  "target": {
    "lane": "identity-operations",
    "project": "customer-portal",
    "queue": "authentication-reliability"
  },
  "request": {
    "requested_outcome": "Restore a user's existing session after a transient identity-service timeout.",
    "rationale": "A new incident report says users are signed out after the same timeout, so active recovery work may already authorize the outcome."
  },
  "readback": {
    "canonical_ticket_id": "LAB-A",
    "duplicate_ticket_id": "LAB-D",
    "incident_evidence": "Incident reports user sign-out after a transient identity-service timeout."
  },
  "tickets": [
    {
      "id": "LAB-A",
      "state": "Active",
      "title": "Recover sessions after an auth timeout",
      "description": "Restore the existing user session after a transient identity-service timeout.",
      "evidence": ["Incident reports user sign-out after a transient identity-service timeout."],
      "dispatch_authority": true
    },
    {
      "id": "LAB-D",
      "state": "New",
      "title": "Preserve user continuity",
      "description": "Restore a user's session after an authentication timeout.",
      "dispatch_authority": true
    }
  ]
}