target_lane=identity-operations project=customer-portal queue=authentication-reliability
requested_outcome=Restore a user's existing session after a transient identity-service timeout.
request_rationale=A new incident report says users are signed out after the same timeout, so active recovery work may already authorize the outcome.
states=New,Ready,Active,Blocked
candidate=LAB-A state=Active matches=session,timeout body_only=false
candidate=LAB-B state=Ready matches=session,authentication,timeout body_only=false
candidate=LAB-C state=Blocked matches=sign-out,session,timeout body_only=false
candidate=LAB-D state=New matches=session,authentication,timeout body_only=true
candidate_count=4 read_required=4
readback=LAB-A state=Active incident_evidence=true dispatch_authority=true
readback=LAB-D state=Closed resolution=Duplicate duplicate_of=LAB-A dispatch_authority=false
readback_result=PASS canonical_ticket=LAB-A duplicate_ticket=LAB-D